Touchscreen kiosks have helped healthcare providers to drive down costs of service provision and increase levels of patient service. Kiosks can be introduced in many areas of healthcare provision to help with service delivery including patient satisfaction surveys, forms, documents and helpful videos.
The kiosks are built to withstand public use in a healthcare setting with antibactierial coating applied, hardwearing finish and tough touchscreen interfaces.
The kiosks may be wall mounted, free standing or desk mounted and may include additional devices such as printers, bar code scanners and card readers.
Many departments have a requirement for getting feedback from service users in order to improve facilities and working methods. Touchscreens provide a win-win solution for healthcare providers as they are easy to administer and typically quicker for a patient to respond than paper based surveys. Other great advantages to touchscreen surveys include reducing errors which often occur in paper-based surveys, plus the ability to quickly view survey responses in near real-time.
Touchscreen surveys can be deployed in hospitals and doctors surgeries for Friends and Families Test (FFT Surveys) along with other surveys as requried.
Healthcare providers offer wide ranging services with patients of varying ability and needs. Providing a consistent level of service with diverse user groups is a challenge, one that touchscreen kiosks can help with.
Kiosks are typically deployed in waiting and reception areas and may provide access to specific services or health related information such as diebetes, mental health and much more. The kiosks provide an intuitive interface for customers to access information, fill out application forms and view other information such as guides, images and video content. Customers get detailed reports of how the kiosks are being used, what information is being requested and displayed which helps with service provision.
There are many applications where patients have to provide information on forms. Touchscreen forms remove the errors which inevitably are introduced on a paper-based processes. These forms can validate the information and only request additional information depending on answers to previous questions thus keeping the form easier to understand.
Additionally, answers given may then prompt further information to be provided in the form of PDF or other documents, images and video content.
Touchscreen kiosks can help speed up the process of queuing for service users. The kiosks can provide enough information for many users such that they then do not need to speak with the reception team. The kiosks may ask basic information in order to work out which representative should see the user and help management understand the ‘pinch points’ within their processes. Additionally, queuing kiosks can print tickets which may include useful information, phone numbers or 2D bar codes to link other content.
Kiosks4business have many years of experience in deploying touchscreen kiosks into NHS and other healthcare providers using our Eidos wheelchair accessible kiosk along with Nixi, Totem and desk mounted designs.
The kiosks are used many varied application including patient surveys, wayfinding, provision of healthcare information and in-patient queuing amongst others and have been widely accepted by service users.
Kiosks4business typically provide a complete solution for many of our customers where the solution includes both the touchscreen kiosk and software. We also provide installation and training for your staff.
Find out more about our standard Kiosk offering by following the links below: