NHS Hounslow Clinical Commissioning Group is made up of 52 GP practices serving a registered patient population of 305,626. The CCG is overseen by NHS England.
What is the use case for deploying kiosks in your organisation?
The kiosks help to promote services and reduce workload on members of staff by answering simple questions and providing a platform for patients to provide feedback and complete FFT. The system will also prevent errors being made collecting survey data both by patients and staff by removing the manual processes, this will also save many hours of administration work for staff.
Expanded service offering
The kiosks can be used to help educate patients by promoting existing services and allowing people to send themselves information over the internet. This will also encourage the public to use the services available to them online saving more time again in the future.
New ways of offering existing service
As well as promoting the existing digital content this system is also helping the surgeries move towards the goal of paperless operation.
What type of solution did kiosks4business provide?
Kiosks4business manufactured standard 19" Eidos with information point, Multiview and Surveypoint add-on modules. The EIDOS kiosk is designed for wheelchair accessibility and is supplied with antibacterial screen coating ideal for NHS use.
Why did was this approach selected, what were the benefits by doing so?
Best value for money while providing multiple functions on the kiosks to help meet targets and CQC KPIs.
Deployment and Support
16 kiosks have been deployed in total across the Hounslow area
What were the challenges of installing the kiosks? How were these overcome?
Kiosks 4 Business have provided a complete installation service and worked closely with our IT team to ensure everything has run smoothly during the launch of the system. K4B provided site surveys for each location and detailed all of the requirements and changes required prior to any installation. The K4B support team then worked with each location to ensure the kiosks arrived on time and were installed in a timely manner.
How will the kiosks be supported, if by K4B then why?
As part of the solution K4B offered a free of charge on site warranty for the first year. This has made support for the system incredible easy and they even repaired a kiosk damaged by a power surge during recent lighting storms.
An attract loop runs to encourage use of the kiosk. The attract loop includes your branding and photos.
The main menu is displayed when a user touches the touchscreen. The main menu buttons can be updated as you wish using the content management system
A list of options is shown for a user to select from
The website, form, video or other content appears within the framework.
For NHS and other healthcare providers, Wellbeing Information Point is a convenient application running on Kiosks4business touchscreen kiosks to deliver access to health information. The software will run on on any of our touchscreen kiosks with a choice of 19in, 22in, 32in and larger touchscreens. Wellbeing Information Point is a portal to web-based information and can be used to present websites, online forms, PDF and other documents as we ass access to surveys (Friends and Family test etc).
As with all Kiosks4business products, Wellbeing Information Point is brandable and additionally comes with a cloud-based Content Management System for easy updating. The software is quickly deployable to one or more kiosk and shows an attract loop (similar to a digital sign) when not being accessed by a customer.
Even though the information you want to provide has already been defined during the project, part of the product includes a very powerful tool for managing information availability on your system. The centralised web-based Management Console controls all the touchscreens in your network, and typically is controlled by an administrator in your organisation. This centralised approach means the control of many tens of screens – an otherwise daunting prospect, is now a very simple task indeed, and administrators soon get the hang of keeping their information right up to date.
All user interactions with Wellbeing Information Point are anonymously recorded, revealing what information was provided, when, and on what machine. These records can reveal trends about what people are interested in, and can help optimise the system to provide even more of the same type of information for example. These usage statistics can also be downloaded in common presentation or spreadsheet formats for analysis elsewhere in your authority, and as a feedback for optimising the information on your system.
Wellbeing Information Point has been adopted by the NHS, and is providing information to service users in hospitals, including Accident & Emergency departments, Day Care centres within Mental Health services, and in GP’s surgeries. Once set up and running, Wellbeing Information Point is low in total cost, easy to administer, and reliable. Users feel empowered to help themselves without stigma, enjoy the freedom to choose how they receive information.
More Eidos kiosks about to leave production on their way to Hounslow CCG. These kiosks include the 19in screen with antibacterial coating and InformationPoint software. The kiosks are connected via WiFi or using the optional 3G router installed within the kiosk.
Wheelchair accessible, Eidos is the preferred choice of many NHS organisations requiring touchscreen kiosks. Kiosks4business Eidos kiosks installed at Bristol NHS trust featuring custom vinyl branding and antibacterial coating.
PartyDelights provides fancy dress, personalised cards and pretty much everything to get a party started! Kiosks4business manufactured a semi-custom version of our Eidos kiosk to include a chip & pin unit for payments. The kiosk shown includes a blue vinyl to incorporate the companies branding.
New 22in widescreen Eidos delivered to Torridge Council includes InformationPoint software. Another Eidos delivered into the public sector, this time being used by Torridge Council. This particular Eidos includes a widescreen display with multitouch touchscreen.
The ever popular Eidos kiosk (designed specifically to address the requirement for wheelchair accessibility) now has a big brother! The all new taller version benefits from all of the same great features found on the DDA model but can be used to provide an additional screen height for service users.
Both Figur and Eidos kiosks have been cleverly designed to facilitate the installation of a wide variety of optional devices including bar code scanners, magnetic (or RFID) card readers, printers and much more. The image above shows both Figur and the wheelchair accessible Eidos kiosk built with the same options which includes:
For quick-turnaround solutions please take a look at our Aspire kiosks range. Aspire is a range of ready-designed kiosks which have been built for entry level through to advanced functionality including payments, ticket printing and much more. For some applications, a fully custom solution is required. This is where our Synergy custom design service comes in where we create a design to suit your organisation and application with a choice of materials, screen sizes and finish.
Not sure which is best for your application? Call the Kiosks team on 01189 769088 for some friendly advice.