Kiosk Articles

Museum Information Kiosks Touchscreen Kiosks for Courts Touchscreen Technologies Kiosks for Teenagers in Schools A Guide to Kiosk Manufacturers Using Kiosks to Deliver Extended Services Kiosks for the Elderly Designing Kiosks for Outdoor Use Touchscreen Exhibition Kiosks Games kiosks for pubs and bars Gaming Kiosks for Recreation in Pubs Kiosks for Trade Shows Kiosk Design and Designing Kiosk Kiosks for Prisons Touch Screen Kiosks for Vets Kiosks for Churches Waiting Room Kiosks Women’s Refuge Kiosks Hospitality Information Point Kiosks & Hotel Kiosks SCADA Panel PCs Tourist Information Kiosks Kiosks Saving Money for Local Government Pay as You Go Internet Kiosks Kiosks for Funeral Parlours Kiosks for Visitor’s Centres ipad kiosks or small touchscreen kiosks Kiosks for Bus Stations Post Office Kiosks and Parcel Postage Kiosks Kiosks Definitions & Terminology How We Interact With Kiosks Survey Kiosks for online Surveys Health Food Shop Retail Kiosks Unmanned Coffee Shop Kiosks Telehealth Kiosks Craft Retail Kiosks and Digital Displays Multilingual Kiosks Garden Centre Information Kiosk Family Intervention Project Kiosk More Efficient Hospital Departments with E-triage Kiosks SureStart Kiosks for Sure Start Centres Why Touchscreens are Ideal for Kiosks Waiting Room Kiosks and Virtual Receptionist Selecting the Right Touch Screen Monitor Radio and Media Kiosks More Control For Doctors Is the Futuristic Kiosk Already Here? Kiosks, Touch screen Kiosks and Kiosk Software Entertainment Download Kiosk Touchscreen Monitors Customer Satisfaction Surveys With Kiosks Touchscreen Surveys Patient Feedback Using Touchscreens Mobile Clinical Assistants for the NHS Applications of Touchscreen Surveys Touchscreens in the NHS Extending Video Connections Use Fibre Optics Switching and Routing HDMI for Training and Demo Rooms Touch Screen Kiosks and Displays for Police Stations Kiosks for Prisoners in Prisons

Using Kiosks to Deliver Extended Services

With the credit crunch well and truly taking hold of council finances, more and more councils are left with the real problem of how to deliver world beating service levels whilst at the same time keeping costs low.

Taking an integrated approach, service users can now use a single point of contact for all service enquiries including bill payments, benefits, housing, childcare help and other council services thus dealing with 'avoidable contact.

Working with Early Years and Family Information Services for many councils in England and Wales Kiosks4Business have developed a comprehensive solution for delivering access to services for clients to interface with their local council.

This has been so successful that 15 councils have already implemented our systems in their FIS programmes, many of which are now expanding their systems into services for extended schools and customer services.

Our touch screen information point systems provide a comprehensive service to all of your customers and helps to guide them to the information or point of contact they are looking for. From the outset the system is designed to engage with the user by using bright colours, simple messaging and easy to use touch-screen interface. Use of the optional ‘warm phone’ enables your customers to talk to a real person and enables the system to operate as a ‘virtual receptionist’.

Our systems can provide housing information for one customer, benefits help for the next and take payment for council tax for the following customer. What’s more – when not in use it acts as a digital sign showing messages in a colourful ‘attract loop’.

Features:

  • Attract loop provides branding and messaging to encourage use
  • Telephone handset touchscreen-driven phone for low cost calls
  • Printer to print the information to take away
  • Email me: users can receive an email linking to the content of interest
  • Real-time usage statistics create your own usage reports
  • Green credentials: our systems are low power and automatically turn on and off each day
  • Branding kiosk colour and plastic facia can be branded to suit Touch-screen kiosks Wall, Desk or free-standing

Key Benefits:

  • Reduce queuing times – many enquiries can be dealt with using the information point only.
  • Deliver efficient, high quality and effective customer service with common branding across all locations.
  • Challenge existing service delivery and push boundaries on behalf of customers
  • Usage statistics – what are your customers looking for? How well are you doing?

Kiosks

Our public information point software is designed for use with touch screen kiosks. Our touch screen kiosks can be wall- or desk-mounting as well as free-standing. Designed to be silent in operation and with low power consumption, they are reliable and unobtrusive. They also provide maximum branding opportunity by employing a digitally back-printed acrylic fascia.

Our kiosks feature vandal resistant stainless steel keyboards with integrated trackball, touchscreen and warm phone.The systems can be connected using your existing IT infrastructure or we can supply broadband connections and implement all connectivity for you.

References

Our products are installed in many councils including: Bournemouth, Cumbria, Flintshire, Kirklees, Wrexham, Oldham and many others. Many are keen to act as referees of our products and services, and we’ll happily put you in touch with them if you require this.

What next?

If you’re looking for a way to deal with 'avoidable contact' issues, to free up staff time, and to provide higher levels of customer service then get in touch!

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Kiosks

Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.

Eidos

Wheelchair accessible kiosk perfectly suited to NHS and local government services Eidos

Figur

Narrow kiosk designed for ticketing, events and reception areas Figur

Acis

Sleek Dual screen wall mount kiosk Acis

Nixi

Compact wall / desk mount kiosk Nixi

Totem

Totem is the ultimate platform for digital signage with back-to-back large format signage displays positioned above the main interaction screen Totem
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