With the credit crunch well and truly taking hold of council finances, more and more councils are left with the real problem of how to deliver world beating service levels whilst at the same time keeping costs low.
Taking an integrated approach, service users can now use a single point of contact for all service enquiries including bill payments, benefits, housing, childcare help and other council services thus dealing with 'avoidable contact.
Working with Early Years and Family Information Services for many councils in England and Wales Kiosks4Business have developed a comprehensive solution for delivering access to services for clients to interface with their local council.
This has been so successful that 15 councils have already implemented our systems in their FIS programmes, many of which are now expanding their systems into services for extended schools and customer services.
Our touch screen information point systems provide a comprehensive service to all of your customers and helps to guide them to the information or point of contact they are looking for. From the outset the system is designed to engage with the user by using bright colours, simple messaging and easy to use touch-screen interface. Use of the optional ‘warm phone’ enables your customers to talk to a real person and enables the system to operate as a ‘virtual receptionist’.
Our systems can provide housing information for one customer, benefits help for the next and take payment for council tax for the following customer. What’s more – when not in use it acts as a digital sign showing messages in a colourful ‘attract loop’.
Our public information point software is designed for use with touch screen kiosks. Our touch screen kiosks can be wall- or desk-mounting as well as free-standing. Designed to be silent in operation and with low power consumption, they are reliable and unobtrusive. They also provide maximum branding opportunity by employing a digitally back-printed acrylic fascia.
Our kiosks feature vandal resistant stainless steel keyboards with integrated trackball, touchscreen and warm phone.The systems can be connected using your existing IT infrastructure or we can supply broadband connections and implement all connectivity for you.
Our products are installed in many councils including: Bournemouth, Cumbria, Flintshire, Kirklees, Wrexham, Oldham and many others. Many are keen to act as referees of our products and services, and we’ll happily put you in touch with them if you require this.
If you’re looking for a way to deal with 'avoidable contact' issues, to free up staff time, and to provide higher levels of customer service then get in touch!
Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.