One of the main reasons why E-triage is so successful is because it has made the triage process much quicker. On average, the triage kiosk cuts triage time by half. The kiosks is able to slice so much time off the process because people can type in the information themselves directly onto the machine via a physical or on-screen keyboard, so there is less time spent on the patient transferring information to a triage nurse. The kiosk is also saves time because the software runs through its script asking all the correct questions and doesn’t indulge the patient in a conversation about unrelated issues.
Once the kiosk has assessed a patient the kiosk can then place the patient in an e-queue in accordance to their medical needs. However, if the kiosk deems that the patient is going to need blood tests or x-rays after the e-triage consultation, the kiosk can send an electronic message to the medial team in the radiation department or for the nurse who is taking blood samples. The kiosk can send a message with the patient’s information and the tests or x-rays that they require. The kiosk can then print out a map with details showing the patient how to get to the appropriate department for their tests to be carried out, and the patient joins the E-queue.
Portable E-triage kiosks can also be carried in hospitals so that patients can be assessed on their way into hospital. The advantages of using the portable e-triage devise are that the software can alert the medical staff so they can prepare for the patient’s arrival. Additionally it means that the patient can be added to the E-queuing system before they actually arrive at the hospital itself.
It is important to choose quality e-triage software when selecting your triage kiosk. Quality e-triage software is software that has had doctor’s intervention when writing the medical questions or script. When doctors have helped in making the script for the kiosk, it means that the software can more accurately assess the patients’ needs. Crucially it also means that fewer mistakes are made. Make sure that your e-triage software supplier has developed their software with a doctor’s input and has doctor’s endorsement for reassurance that the software is of the highest quality.
Another consideration about E-triage software is the ability to add new information. If for example, a new widespread illness was to sweep through the country – as swine flu did recently, you would want to update the kiosk to identify that a patient has that illness. And as in the case of swine flu, to send them home immediately as so not to spread problem to other patients. In cases such as these the kiosk could send a prescription for the appropriate medication to be delivered to the patients’ house.
E-triage kiosk can certainly help our hospitals and medical centres run more efficiently, whilst not compromising on customer care.
Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.