Most members of the public are already familiar and comfortable with interacting with self-serve kiosks, and for some people they find that being greeted by a hospitality kiosk as all part of the experience of staying in a hotel with up to the minute technology.
The location of the kiosk is key. The kiosk wants to be clearly visible to visitors as they enter the hotel, so that the kiosks can greet the new arrivals. However the kiosk doesn’t want to be too far from the entrance, so that passers by can use the kiosk to gain information about the hotels room rates, the restaurants menu, and the hotels entertainment or spa and beauty treatments.
For hoteliers, a hospitality kiosk provides a solution to staffing shortages and speeds up check in on arrival times. With a hospitality kiosk taking some of the strain during busy periods, this enables the staff to work more efficiently and effectively and provides visitors with a more enjoyable stay.
A kiosk in the hotel also provides value for money for the visitors, because they are able to access lots of information that the hotel has provided for them. This of course, in turn draws their attention to other facilities available at the hotel, which means that that the hotel can cross sell more services by raising visitor awareness.
Offering great customer service to visitors, as you will be aware increase customer loyalty. Visitors like to return to venues that provide value for money and where they feel they have received exceptional service. So many venues simply offer a room, restaurant and have a foyer with a stand of ‘places to visit’ leaflets but with a kiosk they could dramatically offer more customer service and increase their visitor’s experience.
The information provided by the kiosk could include...
The hospitality kiosks can be kept up to date remotely, that means that the software to update the kiosks is accessed from a computer, which interacts with the kiosks wirelessly to update their information. If you have multiple kiosks, they will all be updated together and not individually. Because at a click of a mouse the new information and content will update the kiosks ‘in house’, there are no ongoing costs to maintain the information on the kiosk, making them very cost effective. Additionally training is given to those members of staff who will be responsible to maintaining and updating the kiosk’s information point.
Information access kiosks are on their way to a hotel near you!
Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.