As with anything, one of the best ways to tell if a Kiosk manufacturer is going to provide you with a good and serviceable kiosk is to as for references or testimonies from previous customers. With most companies now having an Internet presence, it is relatively easy to find reviews and references of a business or company. Good companies will have testimonies featured on their own websites for everyone to read they may even feature case studies of previous projects they have worked on with other clients. Reading this information will give you an idea of what their capabilities.
However you can also find consumer review written on review websites or forums. ‘The Review Centre’ is an excellent website for reading and posting reviews of companies. Remember it does pay to do your research, you don’t want to be dealing with a company who won’t deliver the kiosk to suit your individual needs.
Have a look at their previous and current Clients. Again websites usually feature this information on their website, or will be happy to tell you if you ask them. If they have worked with some big brands, it probably means that they won a tender for the contract. This may reassure you to know that the company was chosen by a known brand to supply their kiosks. Also, see if the kiosk manufacturer has worked with organisations which sell similar products or services. Alternatively for public services see which organisations such as councils, police service or NHS the company has worked with previously.
Get to know the Kiosk manufacturer’s products and have a good look at their website to see what kiosk product designs they currently have on offer. If they have a few kiosk models and numerous kiosk software applications, this is a good indication that they have been producing kiosks for a while and have gained experience of how to design a robust and serviceable kiosk. Kiosk manufacturers will often be able to provide additional features for their kiosks such as privacy filters, keyboard, telephones and printers.
If you are looking for a bespoke kiosk and want to have a lot of involvement with the design of the kiosk, is it better to choose a company to work with who is able to meet with you on a regular basis. Having access to the kiosk manufacture will enable you to keep a close eye on developments. This ensures that you get the kiosk that you want, because you are at the front of the decision making every step of the way.
Most kiosk project have a software as well as a hardware element and you will find that some kiosk manufacturers specialise in provide a complete solution. Don’t forget the true cost of a kiosk project will include the time for project management, internet access and any training required for end users or administrators.
Once installed you will want your kiosk system to continue to provide value and use for your users for many years to come and this will be helped by the kiosk manufacturer offering ongoing support and maintenance. Remote monitoring is a great advantage if offered as is remote fault fixes or software updates as required.
Before selecting the kiosk manufacturer you wish to work with spend some time thinking about the issues mentioned but also about what you are trying to get from the kiosk and how the kiosk manufacturer will work with you to achieve your goals.
Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.