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Patient Feedback Using Touchscreens

Historically, patient feedback has been done as a paper based process where a survey is created, printed and then users are asked to fill-out the survey while interacting with the service provider. The survey data, often only partially completed, is then entered manually on a computer such that a report can be produced. This process is time consuming and costly to the trust or other organisation seeking to gain patient feedback. Touchscreen surveys have many advantages of the paper based approach with the main ones being: Lower overall cost of producing, managing, analysing and creating reports from the data; Faster time to produce, publish and get survey responses (almost in real-time) such that new surveys can be tried weekly. The surveys can also be targeted to specific areas within the hospital or to specific service users e.g. the elderly, carers, staff or young people.

The survey touchscreens are available in numerous physical formats with desk-mounted, free-standing, wall-mounted and portable ‘tablet’ style of product. Desk mount survey touchscreens can be installed on reception desks and in waiting rooms. Small wall mounted touchscreen survey terminals can be fitted on walls in wards, waiting rooms and other areas.

Touchscreens may also be manufactured with branding so that patients can see that the terminal is for them to use rather than being an item relating to the IT structure of the hospital. Portable touchscreens are a great way to work on a one-to-one basis with patients while they are in a waiting room or other environment. The portable touchscreens are small devices which have a charging station when not in use. Staff can quickly pick up a Surveypoint portable device and run through some questions with patients.

When not being used for a survey the touchscreen survey terminals can enter a digital signage mode where it will display useful video and other images e.g. showing how to clean your hands. The messages can be updated as required and each touchscreen can show the same or different content. Usage reports are available from each individual touchscreen survey point so you can see how they are being used and the relative use between touchscreens located at each area.

The patient surveys can be designed with skip-logic which means that patients only have to see and answer questions relevant to them. Patients can also enter their contact details at the end of the survey so that the organisation can email updates and keep them informed of how processes have changed as a result of their feedback.

Survey touchscreens are an investment as once installed to run patient surveys, they can in the future, be used for numerous other applications.

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Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.


Wheelchair accessible kiosk perfectly suited to NHS and local government services Eidos


Narrow kiosk designed for ticketing, events and reception areas Figur


Sleek Dual screen wall mount kiosk Acis


Compact wall / desk mount kiosk Nixi


Totem is the ultimate platform for digital signage with back-to-back large format signage displays positioned above the main interaction screen Totem
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