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Virtual Queuing

For any organisation that has to manage queues of customers there are times when your waiting areas may overflow and customers are left feeling upset or dissatisfied.

Virtual Queuing Systems

Virtual queuing systems use mobile phone technology whereby your customers can send a text message to request a position in the queue. The queue system then sends a text message back to confirm that they have been added to the queue and another text message when it's their turn in the queue. Virtual queuing systems can also be used with touch screen kiosks whereby users can enter their mobile phone number into the kiosk to book a seat at an event or get themelves registered in the queuing process.

Applications for Virtual Queue Systems

Hospitals and NHS
Restaurants
Banks
Theme Parks & Attractions
Musems
Hotels
Airlines

Virtual Queue System Features:

Customers request an appointment by texting a message to a specific published number. The queue system then responds by text in one of a number of ways:

Confirm availability of the appointments
Inform customer of the current status and any alternatives
Allow staff to manually book in or remove customers from the appointment list
Protect against malicious or accidental mis-use

Our Virtual Queuing Software also has additional capabilities too

Allow set up of single day or multi-day queuing
Provide 'multi-step' text conversations with customers (e.g. to collect important information to enhance service efficiency)
Automatically react to 'opening and closing' times for booking, inclduing pre-set holiday dates
Allow customers to request time-specific slots (including periods of day – e.g. morning, evening, etc.)
Allow customers to cancel their appointment via text message
Automatically wait-list unsucessful customers, awaiting further notification
Quickly notify all booked customers of changes circumstances

Speed of Implementation

The queue system is fast to deploy, requires no in-house installation or additional equipment, meaning a service can be up and running in a matter of hours.

Virtual Queuing for Restaurants

With a virtual queuing system your customers can simply send a text message to request a table booking remotely. The virtual queuing system will send them a text message back to confirm their booking. What's more - by entering your mobile phone number at a touch screen kiosk at the restaurant you are then free to go for a drink or other activity knowing that the restaurant will text you when your table is ready. The virtual queuing system means your staff are free from answering phones.

Virtual Queuing for Museums

Museums often have special exhibits which are open at set times of the day. Due to the periodic nature of these attractions queues form outside of the event and can lead to customer dissatisfaction. By using a virtual queuing system your visitors can add themselves to the queue by using the touchscreen kiosk or by just sending a simple txt message and they are then free to enjoy the other exhibits, safe in the knowledge that they will receive an update txt message when it is their turn in the queue.

Queuing Management for Banks

If you wish to book an appointment at your bank then why not using txting or touchscreen kiosks. The txting service means you get the appointment you want and will even provide you with a quicker appoitment if someone else cancels. For your organisation you will increase customer satisfaction and can also cross-sell your products using the touch screen kiosks in the bank.

If you would like to find out more information about how virtual queuing can benefit your organisation then please call us on 0845 451 2020.