Touchscreen devices have been around for over two decades now but it’s been the last two years or so that have seen a step change in the use of touchscreen elements as a key part of the human-machine interface. The introduction of the touchscreen phones/tablets and adoption by supermarkets of touchscreen self-checkouts has seen touchscreen devices becoming the norm. Touchscreens are a great way for customers and service users to interact with applications and this article shows some of the applications where the NHS are using touchscreens.
Touchscreen devices come in a number of different types depending on their end-use. Portable devices such as PDA and Mobile Clinical Assistants use small screens, typically between 4 and 12 inches in size with resolutions of around 320x240, 640x480 and up to 1024x768. Larger touchscreen displays are implemented in the form of interactive digital signs and touchscreen kiosks which typically use screens of 19, 22 and 32 inch screens for the kiosks. Interactive digital signs may use larger screens of around 22, 32 or even 42in displays. There are a number of different types of touchscreen technologies and each has its own benefits. For larger displays the touchscreen technology is either very expensive or just unworkable and therefore larger displays typically use infrared touchscreens. Smaller devices may use resistive or projective capacitive touchscreens. Resistive touchscreens will work with finger touches as well as stylus and even gloved hands unlike capacitive which will require physical contact between the user and the touchscreen.
Patient Satisfaction Surveys:
As part of a continued process of improvements it is vital that the NHS gain feedback from service users and staff. Patient satisfaction surveys can be implemented by using portable touchscreens such as the Mobile Clinical Assistants and equally well by fixed machines such as the interactive digital signs and wall or free-standing touchscreen kiosks. The touchscreen surveys are a highly efficient and cost-effective method for collecting patient feedback. Lately, kiosks are increasingly being used to implement Friends and Families test surveys.
Touchscreen kiosks can help free up the time that nurses have to spend with patients. Many NHS hospitals use a paper-based triage system to help nurses provide the correct path as part of the patients care. The e-triage kiosks are fitted near to reception and are used by patients as they arrive. A simple series of questions (available in multiple languages) will help the medical staff to prioritise patients. Patients can also be provided with advice as part of the triage process.
Again, in order to free staff to concentrate on more complex issues many hospitals and doctors surgeries are now moving towards touchscreen based patient self check in systems. These touchscreens are fitted in reception areas and ask just a few questions in order to identify the user. Information such as year of birth, sex, and postcode are usually all that is required to identify the patient and notify reception of their arrival. When not in use, the patient check in kiosks and touchscreens can be used as a digital sign displaying healthcare information and advice.
These touchscreen kiosks are primarily for providing patients easy and intuitive access to support services available via the internet. The kiosks are setup with a database of services which can be used by patients in support of their illness. The wellbeing information point kiosks can also have an internet telephone which enables service users to make free phone calls to supporting organisations.
Wayfinding in NHS Hospitals
Hospitals are large and complex buildings when you first arrive. The main reception area is typically filled with posters, notices and direction boards and for some users this can present them with information overload. Wayfinding kiosks are free-standing or wall mounted touchscreen kiosks which enable a patient to find the department or room that they need to go to. They can then see a 2D or 3D map which shows them the best route to navigate to their destination. The wayfinding kiosks can also show locations of car parks, bus stops and other public transport links. Wayfinding kiosks can print out a small map to help guide the patient to their appointment.
Touchscreen devices such as Kiosks and interactive digital signs are a way forward for the NHS to help improve service interaction with patients and free-up busy professionals to help improve service levels. Next time you visit an NHS building see how many touchscreens you notice.
In Museums, touch screen kiosks can be used to help make your exhibits come alive with interactive tours, explanations and links to other learning materials. Touch screen museum kiosks enable you to expand the range of exhibits with photographs of related items and short video clips. Within Art Galleries touchscreens can be used to show information about art history, information about the artists and related stories. The art gallery kiosks can show close-up images of sculptures and other art and help to inform and educate your visitors.
Acis dual (or single) screen wall mounted kiosk can be used as a digital sign.
Eidos is a wheelchair accessible kiosk with mutli-touch screen and screen sizes from 19in up to the Kendo version 32/42in screens.
Kiosks4business Acis and Eidos models are great platforms for use within the Museum sector. Eidos (and Kendo) are DDA compliant wheelchair accessible kiosk designs with screen sizes ranging from 19in all the way up to high definition 42in models. The kiosks feature superior screens and high quality multi-touch touchscreens. For wall mounted positions or where digital signage is a requirement the Acis model is a great choice. With slim width to maximise space for exhibits, Acis can be built with single or dual screen where the lower screen includes a touchscreen for interaction and the upper screen can be used as a digital sign. Additionally Acis can be built to include audio, headphone socket and many other options. Both models can be manufactured with your choice of colour and include your branding.
There are always some areas where the materials and finish need to suit their environment moreso that standard Aluminium finished kiosks. Our recent project installed at the Bodleian library in Oxford involved the design of a completely bespoke wooden table along with enclosures with widescreen displays.
Introducing the Concept range of configurable touchscreen kiosks. We recognised early on that very few customers require base models of kiosks and many require the addition of bar code scanners, printers, keyboards and other options. Therefore we have designed a number of configurable base model concepts which can be customised with a wide range of additional options. Featuring the same high quality screens and multi-touch touchscreen along with Kiosks4business approved electronics and software expertise, the concept ranges include Eidos, Figur, Acis, Totem, Kendo and Hub models.
Start with the base model requirement - Wall mounted, free standing, DDA compliant kiosks, dual screen versions etc and specify all of the additional devices required for the application - predesigned for quick turnaround.
Whilst some applications are destined for a full-custom solution, it is often desirable to build a development / testing platform using one of the standard kiosk building blocks. Thie ensures applications developers have representative hardware quickly to speed time to market.
New 22in widescreen Eidos delivered to Torridge Council includes InformationPoint software. Another Eidos delivered into the public sector, this time being used by Torridge Council. This particular Eidos includes a widescreen display with multitouch touchscreen.
We have designed a number of new designs which have now been installed at the Bodleian library. The kiosks include a two-sided free-standing design with large format displays, a custom wooden desk and touchscreen, and a slim desk and touchscreen system installed in a corridor location.
Three new Eidos kiosks installed at Rivers House in Middlesbrough. The kiosks help tenants find social housing and use the clients website and other resources in support.
Wheelchair accessible, Eidos is the preferred choice of many NHS organisations requiring touchscreen kiosks. Kiosks4business Eidos kiosks installed at Bristol NHS trust featuring custom vinyl branding and antibacterial coating.
Our Virtual Reception software deployed on a new taller Eidos kiosk. The kiosk has been built with 19in screen and 80mm thermal printer which is used to print visitor labels.
The Virtual Reception software includes Texting feature which sends text messages to staff members when a visitor arrives.