Kiosk Articles

Museum Information Kiosks Touchscreen Kiosks for Courts Touchscreen Technologies Kiosks for Teenagers in Schools A Guide to Kiosk Manufacturers Using Kiosks to Deliver Extended Services Kiosks for the Elderly Designing Kiosks for Outdoor Use Touchscreen Exhibition Kiosks Games kiosks for pubs and bars Gaming Kiosks for Recreation in Pubs Kiosks for Trade Shows Kiosk Design and Designing Kiosk Kiosks for Prisons Touch Screen Kiosks for Vets Kiosks for Churches Waiting Room Kiosks Women’s Refuge Kiosks Hospitality Information Point Kiosks & Hotel Kiosks SCADA Panel PCs Tourist Information Kiosks Kiosks Saving Money for Local Government Pay as You Go Internet Kiosks Kiosks for Funeral Parlours Kiosks for Visitor’s Centres ipad kiosks or small touchscreen kiosks Kiosks for Bus Stations Post Office Kiosks and Parcel Postage Kiosks Kiosks Definitions & Terminology How We Interact With Kiosks Survey Kiosks for online Surveys Health Food Shop Retail Kiosks Unmanned Coffee Shop Kiosks Telehealth Kiosks Craft Retail Kiosks and Digital Displays Multilingual Kiosks Garden Centre Information Kiosk Family Intervention Project Kiosk More Efficient Hospital Departments with E-triage Kiosks SureStart Kiosks for Sure Start Centres Why Touchscreens are Ideal for Kiosks Waiting Room Kiosks and Virtual Receptionist Selecting the Right Touch Screen Monitor Radio and Media Kiosks More Control For Doctors Is the Futuristic Kiosk Already Here? Kiosks, Touch screen Kiosks and Kiosk Software Entertainment Download Kiosk Touchscreen Monitors Customer Satisfaction Surveys With Kiosks Touchscreen Surveys Patient Feedback Using Touchscreens Mobile Clinical Assistants for the NHS Applications of Touchscreen Surveys Touchscreens in the NHS Extending Video Connections Use Fibre Optics Switching and Routing HDMI for Training and Demo Rooms Touch Screen Kiosks and Displays for Police Stations Kiosks for Prisoners in Prisons

Kiosks, Touch screen Kiosks and Kiosk Software

Why Have Kiosks become so popular?

As with most things, it has taken a long time for Kiosks to become common place. Think back to the first time you used an ATM machine? Many years, even a couple of decades ago right? Those old machines used small CRT monitors with simple green displays. With the advent of high-brightness colour LCD screens ATM's were able to provide more services with graphics to make for a really pleasant user interface. It has taken all this time for the general public to build trust of kiosks to serve them. However as public confidence has grown and the production costs have reduced, the floodgates have opened up for kiosk usage in other ‘customer service' roles.

How Kiosks Benefit General Public

For a customer, the great thing about kiosks is that they are predictable – when we have used one a couple of times we know how it works and what happens next.

They are never rude. All customer have experienced poor customer service from a sales person at one time or another, kiosks are always polite and carry out the service they provide.

Self service kiosks in the supermarkets are often called the ‘Quick Checkouts'; this is because the kiosks work quickly and efficiently. It doesn't deviate from its ‘service script' and it doesn't slow down towards the end of a busy working shift.

Information point kiosks allow the general public to access information in a impartial and confidential way. Users may seek information from a kiosk that they wouldn't want to ask in person to a member of staff. Access to the internet can be provided in a secure and safe way with access limited to suitable websites only and service providers can make a charge for usage.

Why business owners are seeing Kiosks as an essential tool

Kiosks can be built with kiosk software for any sort of application you can think of, which means a kiosk is able to fill the gap in the workforce that take pressure off the rest of the team. This leaves staff free to deal with more complex customer service tasks to re-deploy in a sales role. This means that more work can be completed in a day.

Additionally having a kiosk is cost effective, there is an initial outlay for the machine to be set up and installed, however this is considerably less then employing another member of staff and it reaps the same rewards.

What Happens when a Kiosks isn't being Used?

When a Kiosk isn't being used, it doesn't mean that it has to be standing idle, it can default to an advertising mode sowing images and information about the service it can perform and inviting customers to come along and try it. This encourages people who may not have tried the kiosk to come over and interact. In this way the kiosks can help to in increase the customer base and cut down on customers waiting time to be served.

From our blog

New - Expansion pods for ACIS

Kiosks4business @ Healthcare Efficiency Through Technology Show, Olympia - September 2017

Kiosks4business @ Retail Business Technology Expo, Olympia - May 2017

New ipad Pro kiosk

Kiosks

Please take a look at our standard range of kiosks each of which is designed to create a base layer upon which a wide range of additional options can be included. Kiosks4business approved options include chip & pin, bar code scanner, printers and much more.

Eidos

Wheelchair accessible kiosk perfectly suited to NHS and local government services Eidos

Figur

Narrow kiosk designed for ticketing, events and reception areas Figur

Acis

Sleek Dual screen wall mount kiosk Acis

Nixi

Compact wall / desk mount kiosk Nixi

Totem

Totem is the ultimate platform for digital signage with back-to-back large format signage displays positioned above the main interaction screen Totem
Top
 Designed & Manufactured in the UK © Olancha Group Ltd 2016